Dream it Made — Delivery and Shipping Policy

1 September 2026

Dream it Made is operated by Dream It Made Limited, registered in England and Wales under company number 17430260, with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Capitalised terms used in this Policy have the meanings given in our Customer Terms and Conditions.

1. Where we deliver

We deliver to supported addresses in the United Kingdom only. We do not deliver to the Channel Islands, Isle of Man or destinations outside the UK.

A product will be offered to Northern Ireland only where its specific print and carrier route has been verified. Checkout availability does not override a product-page restriction.

2. Delivery charge and service

Standard UK delivery is included in the product price. We do not currently offer an express service. A multi-product Order may be manufactured by different Print Providers and sent in separate parcels without an additional delivery charge.

3. Estimated delivery

Each product page shows a combined estimated delivery range covering production and transit. The applicable estimate is repeated in the order confirmation. If products have different estimates, each item should display its own range.

Estimates are not guaranteed delivery dates unless we expressly agree a guaranteed date in writing. Production, carrier and seasonal conditions can affect timing. Your legal rights where delivery is late are not limited by the estimate.

4. Production and dispatch

After we accept the Order, we manually review it and release approved artwork to the assigned Print Provider. Production should begin promptly after release, but the Print Provider controls the precise start and dispatch time.

We will send a dispatch update for each parcel and include tracking where it is available for that product route. We do not promise that every route is tracked. Carrier scans and estimated dates may not update in real time.

5. Split deliveries

Products may be produced by different Print Providers and can arrive on different days. Receiving one parcel does not mean the remaining parcel is lost. Check the separate dispatch updates and item-specific estimates, then contact us if an item passes its latest estimate.

6. Address checks and corrections

You are responsible for entering a complete and accurate delivery address. Check it before placing the Order.

You may request a correction before Production Release. A correction takes effect only if the Print Provider confirms it can be made and Dream it Made confirms the change to you in writing. We cannot guarantee changes after release.

If an incorrect/incomplete address or unreasonable failure to collect causes a return, we may charge the reasonable redelivery or reproduction cost. We will not charge where we, our Print Provider or the carrier caused the error.

7. Delayed or missing parcels

Contact info@dreamitmade.com after the latest estimated delivery date. We will investigate with the relevant Print Provider or carrier. We do not make every customer wait a fixed universal period because carrier processes differ.

If delivery becomes materially delayed, we will provide the remedy required by consumer law. If a parcel is lost, we will normally offer replacement, with a refund where required or where replacement is impossible or unsuitable.

8. Damaged parcels or wrong items

Contact us rather than the manufacturer. Where reasonably possible, keep the packaging and send photographs showing the parcel, label, item and problem. Evidence requests are reasonable investigation steps, not absolute conditions of your statutory rights. See our Returns, Refunds and Reprints Policy.

9. Who fulfils the order

Selected Print Providers manufacture and dispatch for us. Their name, manufacturing facility or return information may appear on a label or package. Dream it Made remains your seller and customer contact.

10. Version

Version 2.2 — 1 September 2026